1. Introduction
Nookzo, operated by AVENROQ Group (PTY) Ltd, is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, and safeguard your personal information.
2. Information We Collect
We collect the following types of information:
- Account information: Name, email address, phone number, password
- Profile information: User type (agent/buyer), FFC number (agents only)
- Property information: Listings, photos, descriptions, addresses, pricing
- Communication data: Enquiries, messages between buyers and agents
- Usage data: Pages viewed, search queries, saved listings, device information
- Technical data: IP address, browser type, operating system
3. How We Use Your Information
We use your information to:
- Provide and improve the Nookzo platform
- Match buyers with relevant property listings and agents
- Send notifications about enquiries, saved listings, and platform updates
- Verify agent credentials and FFC numbers
- Process payments and manage subscriptions
- Communicate with you about your account and support requests
- Analyze platform usage to improve our services
- Prevent fraud and ensure platform security
4. Information Sharing
We share your information in the following circumstances:
- With agents: When you enquire about a property, the listing agent receives your name, email, phone number, and message
- With service providers: Third-party services like Supabase (hosting), WhatsApp (notifications), and payment processors
- For legal compliance: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
5. Data Security
We protect your information using industry-standard security measures:
- Encrypted data transmission (SSL/TLS)
- Secure cloud infrastructure (Supabase with encryption at rest)
- Access controls and authentication
- Regular security audits and updates
While we implement strong security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights Under POPIA
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to certain processing activities
- Data portability: Receive your data in a structured format
- Withdraw consent: Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@nookzo.com
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and fraud prevention purposes. Property listings and enquiry records may be retained for up to 7 years for legal and business purposes.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your login session
- Understand how you use the platform
- Improve platform performance and user experience
You can control cookies through your browser settings, but disabling cookies may limit platform functionality.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing them with your information.
10. Children's Privacy
Nookzo is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via email or platform notification. The "Last updated" date at the top of this page indicates when the policy was last revised.
12. Contact Us
For questions about this privacy policy or to exercise your POPIA rights, contact us at:
- Email: privacy@nookzo.com
- Information Officer: AVENROQ Group (PTY) Ltd
- Location: Johannesburg, South Africa